章节大纲

  • 常规

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  • 心理心理需求

    Recognize the psychological needs of various members of the client's family/guardians.
    ::承认客户家庭/监护人中不同成员的心理需要。

    lesson content

    Communication between the home care aide and the client's family/guardians is most important. You must be able to say clearly what you mean without confusion. You must also be able to clearly relay accurate information and your observations to the home care team.
    ::家庭护理助理与服务对象的家庭/监护人之间的沟通非常重要,您必须能够毫不含糊地明确说出您的意思,还必须能够向家庭护理团队明确传达准确的信息和观察意见。

    You are a licensed professional. Your conversation with the client's family/guardians needs to be on a professional level.
    ::你是一个有执照的专业人士 你和客户的家人/监护人的谈话 需要达到专业水平

    Remember the following:
    ::记住:

    • Do not give advice
      ::不给建议
    • Do not give false reassurances about the client's physical or emotional condition
      ::不得对客户的身体或情绪状况作出虚假的保证
    • Do not make judgments
      ::不作判决
    • Do not focus the conversation on yourself
      ::不要把谈话的焦点集中在你自己身上
    • Do not discuss your own problems and concerns
      ::不要讨论自己的问题和关切