章节大纲

  • 常规

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  • 专业精神和服装

    Describe the appropriate dress attire or uniform of the home care aide and how to maintain professionalism.
    ::描述家庭护理助理适当的着装或制服,以及如何保持专业精神。

    Appearance:
    ::外观 :

    Be sure to wear a clean outfit/uniform each day.
    ::每天都要穿干净整齐的制服

    Wear your name badge at all times
    ::随时佩戴姓名徽章

    Wear comfortable low-heeled shoes.
    ::穿着舒适的低胸鞋。

    Wear only a wedding band and a watch with a second hand. Don't wear dangling earrings or bracelets.
    ::只戴婚戒和手表,不要戴吊带耳环或手镯

    Do not wear a lot of makeup. Do not wear perfume, cologne, or after-shave lotion. 
    ::不要多化妆,不要穿香水,古龙水, 或洗完之后的乳液。

    Hair should be clean and pulled back  so as to  not obstruct the client's view of your face.
    ::头发应该干净,拉回来 以免妨碍客户看你的脸

    Maintain proper daily hygiene and keep your fingernails short.
    ::保持适当的日常卫生 并保持你的指甲短。

    Do not wear dark-lens eyeglasses. It is important for the client to be able to see your eyes.
    ::不要戴深眼眼镜,客户必须能够看见你的眼睛。

    Professionalism
    ::专业专业

    Arrive on time, complete your assignment, and leave on time.
    ::准时到达 完成你的任务 准时离开

    Listen carefully to the client.
    ::仔细听客户的话

    Only do the task s assigned.
    ::只执行指定的任务 。

    Always explain what you are going to do before doing it. 
    ::做之前总是要解释你要做什么。

    Be sure to wash your hands before and after each procedure.
    ::每个程序前后都要洗手

    Speak politely to the client. Call the client "Mr.," "Mrs.", "Ms.," or "Miss," followed by the client's last name.
    ::礼貌地对客户说 打电话给客户"先生" 夫人" "女士" 或者"小姐" 然后是客户的姓

    Accept criticism without getting upset.
    ::接受批评而不心烦意乱。

    Ask questions when you do not understand something.
    ::当你不懂什么时,就问问题。

    Document and report any changes in your client's behavior or anything that keeps you from completing your assignment.
    ::记录并报告客户行为的任何变化 或阻止你完成任务的任何东西

    Never curse or use profanity even if the client does.
    ::即使客户这样做,也绝不诅咒或使用亵渎。

    Never give or accept gifts.
    ::绝不给予或接受礼物。

    Maintain a positive attitude.
    ::保持积极的态度。